frequently asked questions
If you wish to end your Premium Membership, we ask you to give us at least a 7 days notice (a week before your Premium Membership ends). If you do not notify us on time we will automatically prolong your Premium Membership for one month.
Have you recently purchased a Premium Membership and do you not wish to use it? You have the right to withdrawal within 14 days without giving any reason. More details on how to withdraw visit ourTerms and Conditions section.
You can start using our services as a Basic Member. This membership is free of charge.
A Basic Membership allows you to:
- Create a profile
- Look at profiles of other members
- Upload photos
- Contact other members with an Icebreaker, Speed Date or standardized message
- Read messages from Premium Members
- Send messages to Premium Members
As a Premium Member you can access all the features eMatch offers. In addition you can:
- Send messages to all members, including members with a Basic Membership
- View all photos
- See who has viewed your profile
- View full list of visitors to your profile
- See who has a Premium Membership
- Search for matches in your area
- Receive confirmation of read messages
- Search anonymously
- Block members
- Use our services without having to deal with advertisement
- Enjoy the benefits of our contact guarantee
We offer 2 types of memberships.
The Basic Membership allows you to use all of our basic tools and standardized messages. As a Basic Member you can also contact Premium members. The Basic Membership is free.
Premium Members can use all the features for Basic Members. However, as a Premium Member you have access to other special features. For example, as a Premium Member you can use our Instant Messenger tool, send and receive personalised messages and search anonymously.
We offer you different ways to contact other members. Here are some tools you can use to get in touch with potential partners.
This is an easy way to let someone know you like his or her profile. Just click at the profile of the other member and access the Icebreaker. As soon as you click at it a few phrases will appear. Choose the phrase you wish to send to the other person by clicking at it.
Basic members can send three Icebreakers a day. Are you a Premium Member? Than you can send unlimited Icebreakers.
This tool will show you profiles of members you can either contact or discard. You will only see one profile at the time. It is not possible to go back to the discarded profiles. To access this tool, click on the Speed Date button.
Is there a profile that appeals to you? Take the initiative and send a message! All Basic members can send messages to Premium members, these are standardized messages. Do you have a Premium Membership? Then you can send unlimited messages to every member, both personal and standardized!
You can pay online by selecting the Premium Membership of your liking and entering your preferred method of payment. We accept the following methods of payment:
- Bank transfer payment
ematch.online is a website of:
Epic Internet B.V.Winthontlaan 200
3526 KV Utrecht
Chamber of Commerce registration number:64190102
VAT registration number:NL855559342B01